Privacy Policy | Devkhatiy
Last updated: October 9, 2026
Devkhatiy ('we', 'our', or 'us') respects the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, process, and safeguard your personal data when you visit www.devkhatiy.com and use our spiritual wellness and Vedic Astrology services.
1. Information We Collect
E-Commerce Data: Name, delivery address, postal pincode, phone number, and email address provided during checkout or customer support inquiries.
Payment Information: Payment transactions are processed securely via RBI-authorized payment gateways (Razorpay). Devkhatiy never stores or accesses your full card numbers, debit PINs, or CVV codes.
Device & Analytics Data: IP address, browser type, device details, and standard usage cookies to secure and optimize website browsing.
2. Astrology Service Data
What We Collect: Name, mobile number (optional), date of birth, time of birth, place of birth, and the messages you exchange with our AI astrology assistant (including guest chats), plus basic device and analytics data.
Why We Collect It: To calculate your Vedic Kundali, provide AI astrological guidance, review and improve the accuracy and quality of the assistant, and, only if you opt in with your contact number, to contact you on WhatsApp with order updates or astrological guidance.
3. AI-Generated Guidance
Responses and horoscopes provided by our astrology assistant are generated by artificial intelligence (AI) and are for spiritual guidance and entertainment only. They are NOT a substitute for professional medical, psychiatric, legal, or financial advice. Always consult certified professionals for critical life decisions.
4. Who Processes Your Data
We share data only with trusted infrastructure and service providers necessary to operate our website:
Vercel: Cloud hosting, edge network, and serverless compute infrastructure.
Supabase: Cloud database where orders, leads, and chat histories are securely stored.
DeepSeek: Artificial intelligence provider used to process astrological questions and generate conversational replies.
Google Analytics (GA4): Web analytics used to understand aggregate traffic and measure lead conversions.
Razorpay: Payment gateway partner for processing online transactions.
Shiprocket & Courier Partners: Logistics carriers (Blue Dart, Delhivery) used to deliver physical spiritual orders.
5. How Long We Keep It
Chats without a contact number (Guest chats): Retained for [90 days] for quality review and prompt optimization, then deleted or anonymised.
Chats linked to your contact details: Retained for up to [12 months] after your last activity, then deleted or anonymised upon request.
Order & Accounting Records: Retained for the statutory period required under Indian tax and commercial laws.
*(Retention periods are managed according to ongoing data lifecycle policies; records may be removed earlier upon verified user request).*
6. Your Rights
You can request access to, correction of, or deletion of your personal data and chat history, or withdraw your consent at any time, by emailing devkhatiy@gmail.com. We aim to acknowledge and respond to your request within [7] business days.
7. Age Requirement
Our astrology service and website are intended exclusively for users aged 18 and above. We do not knowingly collect personal or astrological data from minors.
8. Data Security & Zero-Spam Promise
We strictly do not sell, rent, trade, or distribute your personal data or birth charts to third-party marketing companies. All data in transit is encrypted using industry-standard SSL/TLS 256-bit encryption.
9. Grievance Contact
In accordance with the Information Technology Act and consumer protection rules, for any questions, concerns, or unresolved privacy grievances, please contact:
Grievance Officer: Grievance Officer, Devkhatiy Spiritual Wellness
Email: devkhatiy@gmail.com
Phone / WhatsApp: +91 95163 24071
Operational Address: Devkhatiy Spiritual Wellness, Indore
Response Commitment: All consumer escalations are acknowledged as soon as possible.